What is the cancellation, credit, and refund policy? What happens if I can't go?

Modified on Thu, Jul 27, 2023 at 9:16 AM

CANCELLATIONS, CREDITS, AND REFUNDS


Deposit payments are non-refundable, but all payments after the deposit are refundable until December 31, 2023 less any cc/convivence fees paid. However, you can obtain the resort's "Change For Any Reason Waiver" which gives you a credit for the room portion of your total invoice and allows you to rebook within a year.  If the resort waiver is not included on your invoice, then you do not have it. You have 7 days to purchase the waiver from your initial booking. You can purchase the wavier here. We highly recommend the same.


See full event registration terms here for more information. 


Concations highly recommends this and that you ALSO purchase third-party trip cancellation insurance and travel health insurance.


NOTE: The change for any reason waiver allows you to reschedule your trip at any time before the day of your arrival without losing your entire investment by covering the room portion of your registration costs. It does not refund any payments that you made. You will be able to use that credit for one year from your original travel dates, but you cannot re-buy the waiver after you re-book. The resort change for any reason waiver is through the resort and Conations is not responsible for it.


MORE INFO IS HERE: https://concations.freshdesk.com/support/solutions/articles/150000001415-resort-change-for-any-reason-waiver-and-travel-insurance-trip-cancellation-insurance


Please also note other options here: https://concations.freshdesk.com/en/support/solutions/folders/150000017675


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